Shipping policy
Shipping policy
Every Paws&Found order ships straight from our supply partners. That keeps prices friendly, but it also means delivery takes a little longer than it would from a local warehouse. We'd rather tell you that now than surprise you after checkout.
Processing time
We process orders within 1–3 business days. You'll get a confirmation email as soon as you order, and a second email with tracking once your parcel ships.
Delivery estimates
- United States: 7–18 business days
- Singapore: 7–15 business days
- Japan: 7–15 business days
These are estimates, not guarantees. Customs checks, public holidays and peak seasons can add time.
Split shipments
If you order several items, they may arrive in separate parcels on different days. You won't be charged extra for this.
Tracking
We'll email your tracking number once the parcel leaves the facility. The first scan can take 3–5 days to appear, so it's normal if your tracking shows no movement at first.
Shipping cost
Shipping cost is shown at checkout before you pay.
Customs and duties
Import duties or taxes may apply, depending on your country. These charges are set by your local authorities and are paid by the recipient.
Where we can deliver
We need a full street address with someone there to receive the parcel. We can't ship to P.O. boxes, APO/FPO addresses or parcel lockers. When a parcel arrives in your country, our carrier hands it to a local courier, and that courier needs a physical address to deliver it.
If an order comes in with a P.O. box, we'll email you to ask for a street address before it ships. If we don't hear back within 5 business days, we'll refund the order in full.
Wrong or undeliverable address
Please check your address carefully at checkout. If a parcel is returned to sender because the address was incorrect or incomplete, we can send it again once you cover the reshipping cost.
Questions?
Email us at kittykeeps@gmail.com and we'll look up your order. We'd rather hear from you early than have you left waiting.